25-Day Money Back Guarantee
If for any reason you are not completely satisfied with your purchase, Diamonddoctor.com will gladly accept your return or exchange within 25 days of the date of purchase. *There will be a labor charge due for any returned items at incurred any labor fees. For example, setting and sizing. There will be a refurbishing charge for all items used. *CUSTOM DESIGN ORDERS and LAYAWAYS are not refundable. The return will be issued in the same form of payment originally used for the purchase. Deposits taken in to hold merchandise are refundable within 10 days.
Lifetime Trade Up Policy
DiamondDoctor.com guarantees a 100% minimum trade up value on loose diamonds and diamond solitaire stud earrings purchase against any purchase of equal or greater value.
Cleaning And Polishing Policy
DiamondDoctor.com guarantees that they will clean and polish the merchandise free of charge at any time and as many times as the customer requests.
DiamondDoctor.com guarantees 100% of the workmanship of all merchandise purchased from DiamondDoctor.com provided the merchandise has not been damaged. In order for DiamondDoctor.com to fulfill its obligations stated in these guarantees the customer must leave the jewelry item for 1-3 business days to have Diamonddoctor.com inspect the merchandise every 6 months. The provision voids if taken to another jeweler.
We will accept nothing less than your complete satisfaction.